This is the Lugz Media FAQ Area. If you are lost, or you need some assistance in understanding the world of design, and all this confusing lingo the Lugz Team are always on about, check out the glossary of information below.  It includes some terms you might have herd us talk about (like; Interface, Micro-Site, Hosting etc), it also includes information on how to use this site, and how we work as a company.

This page is always being updated so, even if you have been here before it might be worth checking to see if the answer to your question is here this time round.  If you cant find what your looking for, then drop us a line (0800 678 5715), or hit 'Contact' to get in touch VIA email.

How do I get in touch if I need to speak to a designer?

At the first consultation the Design Consultant will have provided you with the appropriate contact details.  Our office opening hours are 9am to 5pm, and we can be reached on 0800 678 5715.

How do I access and use my account?

When you begin working with Lugz Media, we will issue you with a user name and password so you can log into this site, and monitor the progress of your work.  This is done using a type of blog (see 'blog').  To get there you need to log in using the details we emailed you on the 'home' page.  Once you have logged in you will be able to access your personal blog my clicking 'Lugz Blog' on the main navigation.

What is a 'blog'?

The word 'blog' is short for weblog, which is a sort of online diary.  You can categorically make posts that can be text, image or video or just simple links to other websites.  Blogs are a really good way of sharing ideas and information.

What happens if my circumstances change and I need to cancel the job?

Upon cancellation, your job will be payable up to the next phase of the payment schedule.

How can I check on the status of my job?

After phase 1 of the payment schedule has been met, Lugz Media will issue you with a user name and password.  You can login to your ‘client area’ on the web site to check the status of your account at anytime.  Alternatively you can call us at anytime on the contact details provided.

Can I pay my invoice by credit or debit card?

You can pay Lugz Media by cheque, credit or debit card or by BACS Internet transfer, the Lugz Media account details can be found at the base of your quotation and your invoice.

Can Lugz Media maintain my website?

Yes we can, we provide an array of different maintenance packages, please speak to one of our designers about what we can offer you.

What is meant by the term ‘interface’?

The Interface, is the over all presentation of your website, colour scheme, layout and interactivity.  Think of it as ‘the face’ of your website.

What is meant by the term ‘domain’?

The domain is the address you type into your Internet browser, it looks something like: www.example.com. This needs to be registered at a central agency; similar to the way you register a company at Companies House.  Registering your domain reserves your www.example.com for your use for 1 or 2 years for a flat rate fee.  Registering your domain does not mean you
have been given space to host your domain.

What is meant by the term ‘hosting’?

Hosting is the company which provides the space on a server to put your website on.  The Internet is a global network of large computers called servers.  Imagine an office full of computers that are linked together in a network so they can communicate with each other, the internet works in the same way, and hosting is when you by a little bit of space on one of those computers so your site can become part of the internet. Lugz Media provide a very competitive domain registration and hosting plan.  We will register and host your website all in one go and you don’t have to worry about a thing, please speak to one of our designers for more information.

What is an ‘Internet Browser’?

This is the program you open on your Mac or PC that enables you to browse the Internet.  Often it is Internet Explorer, Firefox or Safari, other people might use MSN explorer or AOL explorer for the same purpose.  Lugz Media recommends Firefox as the most stable of Internet browsers and it can be downloaded for free at: www.mozilla.com

What is meant by the term ‘Resolution’?

Resolution is the dots-per-inch used to create a graphic.  This is a non-scalable graphic, which means you cannot increase its size without loosing some of the graphics quality.  The best way to think about it is with digital photography.  A camera-phone might have a 2 mega-pixel value, and a normal hand-held camera will have a 5 mega-pixel value.  If you take a photo on each and print them out at the same size, the 2 mega-pixel image will be of less quality than the 5 mega-pixel image because it is a lower resolution.

Does Lugz Media do copy writing?

Lugz Media does offer this service, and can be quoted upon request.  Copy writing is the textual content used within your web site or print product.  When generated properly, copy writing can be an incredibly useful marketing tool, and can serve to sell your products or services. 

What is a URL?

This stands for ‘Uniform Resource Locator’, its a really posh term given to all the gibberish you see in the address bar of your browser that refers to a location on the internet like http://www.lugzmedia.co.uk - this is a URL.

How do I post to the 'David' Forum?

Once Lugz Media have provided you with a username and password for the site, and you have logged in using the area on the 'home' page, you can click on 'David' and select the forum you want to post in.  Then at the top of the forum you will see 'Post A New Forum Topic'.  When clicked this will open an editor for you to insert your post.  Juts make sure that the correct forum is selected under the 'categories' tab.

How do I upload an image to a forum or my blog?

This is a 2 step process using the editor and the 'File Attachments' option.  First you need to upload your image, make sure the image is no wider than 750px or the upload will fail.  Then click the 'File Attachments' drop down menu and 'browse' to the file you wish to upload on your local hard drive.  Once you have found it click the 'Attach' button.  This will upload the image, and once it has complete a URL will appear under the 'browse' box.  Simply copy the url, an in the editor window you will see a small picture of a tree.  Click this and a pop up window will appear paste the URL you copied in the window where is says 'Image URL'.  When you click insert your image will appear in the editor.

What is meant by the term ‘navigation’?

The Navigation system is the menu system that guides the user around the web site.  For example, on most web sites you will see a menu bar saying something like “home, about us, news, gallery, contact.”  Clicking on these words then leads the user to different areas of the site.  The navigation system is a point of interest on the site, and many people like to experiment with the menu systems design in order to heighten the users encounter with their site.

What is meant by the term ‘HTML’?

This term stands for “Hyper Text Mark-up Language”, it one of the more basic languages that is used to create a web site.  You can often see what HTML looks like buy clicking > View > Page Source, in your Internet browser.

What is meant by the term ‘CSS’?

This stands for Cascading Style Sheets.  This is an extension of HTML, and they work to create a theme that your web site will be based upon.  Using CSS makes it easier to make changes to the overall design of your web site, like the colour scheme, or fonts etc

What does the term ‘font’ mean?

A font is the typographical style used on your job.  For example the text written on this page is written in ‘News Gothic MT’.  There are two fundamental ways a letter can be written, Serif or Sans Serif.  Serif fonts tend to be used for large body’s of printed text, like in novels or newspapers.   Sans-Serif fonts tend to look better when viewed on a computer screen.

Why Can't I Use A Custom Font on my Website?

The reason you cannot use a custom font on your wesite is because fonts are not saved to your website they are saved on your computer.  You may notice that when browsing the internet, the same website might have a different font on one computer to the next.  This is becuase your browser is receiving instructions on which font on the computer its should use.  So, in order to preserve a predictable layout for your site we use generic fonts that we know everyone will have installed.  In the code we will specify something like;  'Arial, Verdana, SansSerif' this means 1st choice Arial, 2nd Verdana, and if the user has neither of these choose any Sans Serif font.  That will produce a font similar to the one your are reading now.  There are a few other styles that we can use, ask your designer for more information. 

What is meant by the term ‘Flash’?

Flash is a program used by designers to create dynamic web sites.  This means that the web site uses a different language that can incorporate sound, animation, video and graphics in ways that can make every web site unique.  Flash is a very popular tool for designing and can be used to make a very powerful impression on people as they view your web site.

What is a ‘content management’ web site?

A content management web site the next level in web design.  This enables you to log in to your site and make changes personally.  For example you might want to make changes to some text or upload an image without having to call us.  A content management web site is also a popular choice with online shops and sites that rely heavily on images as their driving content.

What is meant by the term ‘CMS’?

CMS stands for Content Management System

What is meant by the term ‘go live’?

This is the term used by designers to imply when a web site is uploaded to the internet, and everyone can access it via your domain name (www.example.com).  It can also mean the date in which a job is sent to the printers.

Can Lugz Media source stock imagery?

Yes Lugz Media can source stock imagery for your print work or your web site, this usually has to be paid for, and if that is the case then the price of each image will be added to your final invoice.

Can Lugz Media find me a reliable printer?

Lugz Media work very closely with a few printers, and we will be more than happy to price you print job upon request.  Speak to one of our designers for more information.  

What is an RSS Feed?

An RSS feed stands for ‘Really Simple Syndication’ its is like a really basic type of web page. In terms of your website, it could be used to preview your most recent updates, similar to updating a facebook status or a twitter feed. RSS feeds can be useful if you are keeping a close eye on a website, and you want to know whenever it is updated, like the News or Ebay. The facility might come with your website, so if you have a high volume of traffic that require up to the minute information then an RSS feed can be very useful. They are generally viewed on your computer or mobile device using an RSS reader which can be downloaded for free online.